4. Retention

Convincing your clients to come back means spending 7 times less to acquire a reservation*: investing in the relationship with your clients therefore means maximizing revenue.

Estimate
(*)Source: Bain&Company

Email Marketing

E-mail marketing campaigns with the objective of turning your clients into regular guests: thanks to careful planning of the content and analysis of items from previous E-mail Marketing campaigns Xpitality will enable you to send the right message to each client and keep them up to date on special offers and promotions, or events in the city they may choose to stay where your facility is located.

Social & Reputation

Managing your social media presence is a way of listening to your clients and managing critical situations. Starting from TripAdvisor, but not limited to: the constant monitoring of the channels where your clients express their opinions on your facility and timely intervention demonstrate how attentive you are to the client’s needs. Using Social Media networks is one of the essential steps that clients take when choosing the hotel to book: monitoring and managing them is a key ingredient in the recipe for digital marketing success.

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